Privacy Policy
This page explains how Hadir handles personal, order, partner, payment, and delivery-related data across the marketplace.
1. Information We Collect
Hadir may collect core account details such as name, email, phone number, order and payment information, selected location data, and license or identity details required for store or provider onboarding and activation.
2. How We Use Information
We use information to operate orders, verify accounts, show results by emirate and area, support payments and collections, handle messages and complaints, and improve platform performance, analytics, and security.
3. Sharing Data with Fulfilment Partners
Hadir may share the information needed to complete an order with the relevant store, service provider, delivery company, or approved payment provider only to the extent necessary for fulfilment, verification, or support.
4. Payment Gateways and Connected Services
When approved hosted payment gateways are used, payment information is processed under the policies of those providers. Hadir does not store full card details inside the platform.
5. Retention and Security
Hadir keeps data for as long as needed for operations, customer support, accounting, and legal compliance, and applies reasonable technical and administrative safeguards against unauthorised access, loss, or misuse.
6. User Rights
You may request to update, correct, or close your account, or ask how your data is handled, through the Contact page or the official support email, subject to operational, accounting, or legal retention requirements.
7. Logs, Cookies, and Analytics
Hadir may use technical logs, essential cookies, and operational analytics tools to secure sessions, measure performance, and improve the user experience. Hadir does not sell personal data to unrelated third parties.