01
Choose service type and location
Start by selecting the service type, then pick the emirate and area so the platform can show the most relevant providers around you.
How It Works
A clear service-request journey inside Hadir
Hadir now runs on a hybrid model: customers can request a specific provider directly, or send a smart request routed to the best matching providers in the same category and area.
How customers request a service
02
Pick one of two paths
You can either browse providers and request a specific one, or use a smart request that reaches the best 3 to 5 matching providers in the same category and area.
03
Submit the request for free
The customer sends the request for free with a description, location, and phone number. The phone number stays hidden at this stage.
04
The provider unlocks and accepts
Providers see the request with a masked phone number. They can unlock it using wallet balance or an active subscription. In smart requests, the first provider who unlocks and accepts becomes the assigned provider.
05
Track progress inside the platform
After acceptance, the request moves through accepted, in progress, completed, or closed, so the customer can clearly follow what is happening.
06
Rate the experience
Once the work is completed, the customer can rate the experience and help surface the best providers on the platform.
How providers work in the system
01
Receive direct and smart requests
Providers see direct requests addressed to their profile, as well as smart requests routed to them because they are a good match for the category and area.
02
Unlock before phone reveal
The customer phone number stays hidden until the provider unlocks the lead using wallet balance or an active subscription.
03
Accept the lead to reserve it
After unlocking, the provider must accept the lead so it becomes assigned to them and leaves the pool in smart mode.
04
Update the status until completion
The provider updates the lead to in progress, then completed or closed, so the customer and the platform can follow the service lifecycle clearly.
Operating model inside Hadir
Hadir acts as a digital marketplace intermediary. For services, the platform uses a hybrid lead workflow with direct requests, smart routing, lead unlocks, and explicit acceptance before execution. Stores continue to operate through direct commerce, cart, payment, and delivery.
What makes the system clearer and fairer
Direct and smart request modes
Customers are not forced into one path. They can choose a specific provider or rely on smart routing based on category and location.
Phone hidden before unlock
Customer contact details stay hidden until a provider unlocks the lead using wallet balance or a subscription.
Clear ownership after acceptance
In smart requests, the first provider who unlocks and accepts the lead becomes responsible for it, so the request does not stay open to everyone.
Choose the path that fits you
If you are a customer, browse providers or start a smart request. If you are a provider, keep your wallet or subscription ready so you can unlock the right leads for your business.